DSI Systems
Telecommunications
RetailSupportSpecialist
“Retail Support Specialist at DSI Systems. Skills: Customer Support, Retail Partner Support, Operational Excellence, Communication. Provide professional, friendly, and solution-focused support. Resolve inquiries related to billing, account updates, plan changes”
What You'll Achieve.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
Industry & Context.
problem-solving abilities; resolve account, billing, device, and service issues; problem-solving demands
requires standing, walking, and engaging on the sales floor for up to 8 hours per day, Ability to work flexible schedules, including evenings, weekends, and holidays, Comfort working in busy, customer-facing environments
What They're Looking For.
Must Have
customer service and communication skills, Ability to handle high-stress or escalated situations with professionalism, Proficient in multitasking and navigating complex systems, Detail-oriented with problem-solving abilities, Ability to work flexible hours, including evenings, weekends, or holidays as needed
Nice to Have
Experience in wireless communications, retail customer service, technical support, Previous call center or retail support experience
What You'll Do.
and solution-focused support
Resolve inquiries related to billing
Troubleshoot wireless devices
and feature functionality
Operate effectively in high-volume retail environments
Act as the AT&T subject-matter expert
Serve as the primary AT&T representative
Proactively engage with store leadership
Navigate multiple systems simultaneously
Document all interactions thoroughly and accurately
Adhere to company policies
compliance requirements
and privacy standards
Meet or exceed performance metrics
Execute and maintain approved planograms
Maintain inventory accuracy
and reposition phones
and promotional material
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams; Share insights on recurring issues
Communication Scope
communication skills; emotional resilience; professional, friendly, and solution-focused support; professional demeanor
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