DSI Systems
Telecommunications
RetailSupportSpecialist
“Retail Support Specialist at DSI Systems. Skills: Customer support, Retail support. Provide customer support. Resolve billing inquiries”
What You'll Achieve.
Meet performance metrics; Exceed performance metrics
Industry & Context.
Problem-solving; Troubleshooting
Standing for 8 hours, Walking for 8 hours, Engaging on sales floor
What They're Looking For.
Must Have
Customer service skills, Communication skills, Handle escalated situations, Multitasking, Navigate complex systems, Detail-oriented, Problem-solving abilities, Work flexible hours
Nice to Have
Wireless communications experience, Retail customer service experience, Technical support experience, Call center experience, Retail support experience
What You'll Do.
Provide customer support
Resolve billing inquiries
Resolve account updates
Resolve device support
Resolve service concerns
Troubleshoot wireless devices
Troubleshoot network issues
Troubleshoot feature functionality
Operate in high-volume environments
Act as AT&T subject-matter expert
Serve as AT&T representative
Lead in-store support
Engage with store leadership
Navigate multiple systems
Document interactions thoroughly
Adhere to company policies
Adhere to compliance requirements
Adhere to privacy standards
Meet performance metrics
Maintain inventory accuracy
Work closely with teams
Share insights on issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Technical support; Billing; Fraud; Customer care; Escalation agents
Communication Scope
Customer communication
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