DSI Systems
Telecommunications
RetailSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Support Specialist at DSI Systems. Skills: customer support, retail partner support, operational excellence, collaboration and communication. Deliver hands-on, frontline support to AT&T customers inside high-traffic national retail environments. Engage directly with customers and retail partners to resolve account, billing, device, and service issues”
What You'll Achieve.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
Industry & Context.
problem-solving abilities
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day, Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs, Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands
What They're Looking For.
Must Have
customer service and communication skills, Ability to handle high-stress or escalated situations with professionalism, Proficient in multitasking and navigating complex systems, Detail-oriented with problem-solving abilities, Ability to work flexible hours, including evenings, weekends, or holidays as needed
Nice to Have
Experience in wireless communications, retail customer service, or technical support, Previous call center or retail support experience is a plus
What You'll Do.
frontline support to AT&T customers inside high-traffic national retail environments
Engage directly with customers and retail partners to resolve account
and solution-focused support to AT&T customers inside national retail locations
Resolve inquiries related to billing
Troubleshoot wireless devices
and feature functionality
Operate effectively in high-volume retail environments
and service quality during peak traffic and escalated situations
Act as the AT&T subject-matter expert for retail employees and third-party labor partners
Serve as the primary AT&T representative for these partners
leading in-store support for retail escalations
Proactively engage with store leadership to address customer concerns
strengthening partnership alignment and ensuring a best-in-class customer experience
Navigate multiple systems simultaneously while engaging with customers in real time
Document all interactions thoroughly and accurately
Adhere to company policies
compliance requirements
and privacy standards
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
and reposition phones
and promotional material per planogram updates
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents; Share insights on recurring issues to improve processes and customer experience
Communication Scope
customer service and communication skills; communication skills
Full Job Description
**Join Our Team!** At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. **Job Overview** The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. **Key Responsibilities** : **Customer Support** * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. * Troubleshoot wireless devices, network issues, and feature functionality. * Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. **Retail Partner Support** * Act as the AT&T subject-matter expert for retail employees and third-party labor partners. * Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. * Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. **Work Environment & Schedule Expectations ** * This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor
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