DSI
Retail
RetailSupportSpecialist
“Retail Support Specialist at DSI. Skills: Customer service, Account management, Device support. Provide customer support. Resolve billing inquiries”
What You'll Achieve.
Meet performance metrics; Exceed performance metrics
Industry & Context.
Problem-solving; Troubleshoot wireless devices; Troubleshoot network issues; Troubleshoot feature functionality
Standing, Walking, Engaging on sales floor, Work flexible schedules, Work evenings, Work weekends, Work holidays, Comfort in busy environments
What They're Looking For.
Must Have
Customer service skills, Communication skills, Handle high-stress situations, Multitasking, Navigate complex systems, Detail-oriented, Problem-solving abilities, Work flexible hours
Nice to Have
Wireless communications experience, Retail customer service experience, Technical support experience, Call center experience, Retail support experience
What You'll Do.
Provide customer support
Resolve billing inquiries
Resolve account updates
Provide device support
Resolve service concerns
Troubleshoot wireless devices
Troubleshoot network issues
Troubleshoot feature functionality
Operate in high-volume environments
Act as AT&T subject-expert
Serve as AT&T representative
Lead in-store support
Address customer concerns
Navigate multiple systems
Document interactions thoroughly
Adhere to company policies
Meet performance metrics
Maintain inventory accuracy
Add/remove/reposition phones
Work with cross-functional teams
Share insights on issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Technical support; Billing; Fraud; Customer care; Escalation agents
Applying for this Retail Support Specialist role?
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ANONYMOUS · UNFILTERED
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