DSI
Retail
RetailSupportSpecialist
“Retail Support Specialist at DSI. Skills: Customer support, Retail support. Provide customer support. Resolve billing inquiries”
What You'll Achieve.
Meet performance metrics; Exceed performance metrics
Industry & Context.
Problem-solving
Standing for 8 hours, Walking for 8 hours, Engaging on sales floor, Flexible schedules, Work evenings, Work weekends, Work holidays, Comfort in busy environments
What They're Looking For.
Must Have
Customer service skills, Communication skills, Handle high-stress situations, Multitasking, Navigate complex systems, Detail-oriented, Problem-solving abilities, Work flexible hours
Nice to Have
Wireless communications experience, Retail customer service experience, Technical support experience, Call center experience, Retail support experience
What You'll Do.
Provide customer support
Resolve billing inquiries
Resolve account updates
Resolve device support
Resolve service concerns
Troubleshoot wireless devices
Troubleshoot network issues
Troubleshoot feature functionality
Operate in high-volume retail
Act as AT&T subject-expert
Serve as AT&T representative
Lead in-store support
Engage with store leadership
Address customer concerns
Navigate multiple systems
Document interactions
Adhere to company policies
Meet performance metrics
Maintain inventory accuracy
Remove display devices
Reposition display devices
Work with cross-functional teams
Share insights on issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Technical support; Billing; Fraud; Customer care; Escalation agents
Communication Scope
Customer communication
Applying for this Retail Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DSI?
Real rants from real employees. Read before you apply.