DSI
Retail
RetailSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Support Specialist at DSI. Skills: Customer support, Retail support, Sales enablement. Provide customer support. Resolve billing inquiries”
What You'll Achieve.
Meet performance metrics; Exceed performance metrics
Industry & Context.
Problem-solving
Standing for 8 hours, Walking for 8 hours, Flexible schedules, Work evenings, Work weekends, Work holidays
What They're Looking For.
Must Have
Customer service skills, Communication skills, Handle high-stress situations, Multitasking, Navigate complex systems, Detail-oriented, Problem-solving abilities, Work flexible hours
Nice to Have
Wireless communications experience, Retail customer service experience, Technical support experience, Call center experience, Retail support experience
What You'll Do.
Provide customer support
Resolve billing inquiries
Resolve account updates
Resolve device support
Resolve service concerns
Troubleshoot wireless devices
Troubleshoot network issues
Troubleshoot feature functionality
Operate in high-volume retail
Act as AT&T subject-expert
Serve as AT&T representative
Lead in-store support
Address customer concerns
Navigate multiple systems
Document interactions
Meet performance metrics
Maintain inventory accuracy
Work with cross-functional teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Technical support; Billing; Fraud; Customer care; Escalation agents
Full Job Description
**Join Our Team!** At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. **Job Overview** The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. **Key Responsibilities** : **Customer Support** * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. * Troubleshoot wireless devices, network issues, and feature functionality. * Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. **Retail Partner Support** * Act as the AT&T subject-matter expert for retail employees and third-party labor partners. * Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. * Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. **Work Environment & Schedule Expectations ** * This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor
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