DSI
Retail
RetailSupportSpecialist
“Retail Support Specialist at DSI. Skills: Customer support, Retail support, Sales enablement. Provide customer support. Resolve billing inquiries”
What You'll Achieve.
Meet performance metrics; Exceed performance metrics
Industry & Context.
Problem-solving
Standing for 8 hours, Walking for 8 hours, Flexible schedules, Work evenings, Work weekends, Work holidays
What They're Looking For.
Must Have
Customer service skills, Communication skills, Handle high-stress situations, Multitasking, Navigate complex systems, Detail-oriented, Problem-solving abilities, Work flexible hours
Nice to Have
Wireless communications experience, Retail customer service experience, Technical support experience, Call center experience, Retail support experience
What You'll Do.
Provide customer support
Resolve billing inquiries
Resolve account updates
Resolve device support
Resolve service concerns
Troubleshoot wireless devices
Troubleshoot network issues
Troubleshoot feature functionality
Operate in high-volume retail
Act as AT&T subject-expert
Serve as AT&T representative
Lead in-store support
Address customer concerns
Navigate multiple systems
Document interactions
Meet performance metrics
Maintain inventory accuracy
Work with cross-functional teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Technical support; Billing; Fraud; Customer care; Escalation agents
Applying for this Retail Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DSI?
Real rants from real employees. Read before you apply.