RetailStoreManager

At Tile Town , we don’t just sell tile—we help customers bring their dream spaces to life. For over 55 years , we’ve proudly been Canadian-owned and locally operated , building a reputation as a trusted resource for homeowners, designers, and contractors. Our mission is simple yet powerful: improving people’s quality of life. We achieve this by living our core values every day — being trustworthy, knowledgeable, engaging, accountable, welcoming, and considerate. If these values resonate with you, you’ll feel right at home with us. We’re looking for a Store Manager who is passionate about leadership, customer service, and driving results. If you thrive in a customer-focused retail environment and have a proven track record in management, this could be the perfect opportunity for you. As Store Manager, you’ll be responsible for leading your store to operational and sales success while fostering a positive, customer-first culture. You’ll: * Lead and develop your team – Hire, train, and coach employees to follow the sales cycle and consistently deliver outstanding service. * Drive sales performance – Ensure that every customer interaction follows the sales process from start to finish, resulting in strong store results and happy customers. * Plan and organize daily priorities – Ensure the store is properly staffed, tasks are delegated effectively, and the day is set up for success. * Deliver exceptional customer service – Create an environment where customers feel welcome, supported, and confident in their purchases. * Oversee daily operations – Manage scheduling, inventory, visual merchandising, and store upkeep with efficiency and attention to detail. * Set and achieve goals – Work with leadership to meet sales targets, improve customer experience, and grow the business. ## Qualifications * 3–5 years of retail management experience (home improvement, flooring, or related industries an asset) * Strong understanding of the sales cycle and proven ability to train and coa