Comcast
media and technology
RetailStoreManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Store Manager at Comcast. Skills: Customer Experience (CX), Retail Sales, Coaching. Delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores”
What You'll Achieve.
achieve and exceed financial targets and customer satisfaction scores; Drive results and growth
Industry & Context.
Consistent exercise of independent judgment and discretion in matters of significance
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly, Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
What They're Looking For.
Must Have
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly, Consistent exercise of independent judgment and discretion in matters of significance, Regular, consistent and punctual attendance, Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Nice to Have
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
What You'll Do.
Delivering a best in class experience for customers and their store team
Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores
Delivers tight operational and financial controls in a cost- effective manner
coaches and evaluates personnel based on performance standards
Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews
Develops processes and procedures to drive department efficiencies
assist in development and meeting of
Manages team which may include exempt and non- exempt employees
Provides subject matter guidance to employees as required
Delivers a world class customer and employee experience
achieving sales goals and running an operationally sound business
Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development
sales and service excellence
training and personal accountability
Communicates business initiatives
performance standards and process/policy know-how striving for high performance and compliance
Leverages the net promoter system (NPS) to monitor customer feedback
coach and improve the in-store experience
In-store owner for merchandising
resets and all associated training compliance
Coaches and develops team members on how to position all company products with customers
Efficiently runs in-store operations including inventory
cash management and other applicable processes and procedures
Responsible for appropriate staffing levels and efficient scheduling
Leverages available tools to monitor customer feedback
coach and take action to improve the store experience
Reviews and analyzes operational and financial reports to improve operational performance and metrics
Follows and administers cash handling policies and procedures
Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class
May participate in retail test and pilot experiences related to product
store design and operational improvements
How You'll Work.
Team & Collaboration
Builds collaborative relationships with market, region and division stakeholders; win as a team; make big things happen by working together and being open to new ideas
Communication Scope
Communicates business initiatives, performance standards and process/policy know-how
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