Comcast
RetailStoreManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Retail Store Manager at Comcast. Skills: Sales, Customer service, Operations management. Deliver customer and employee experience. Achieve sales goals”
What You'll Achieve.
Exceed financial targets; Achieve customer satisfaction scores
Industry & Context.
Carry and lift 25 pounds, Stand and move constantly, Work nights, Work weekends, Variable schedule, Overtime as necessary
What They're Looking For.
Must Have
5-7 Years experience
Nice to Have
Some combination of coursework and experience, Extensive related professional experience
What You'll Do.
Deliver customer and employee experience
Run operationally sound business
Focus on feedback/coaching
Focus on sales excellence
Focus on service excellence
Focus on personal accountability
Communicate business initiatives
Communicate performance standards
Communicate process/policy know-how
Strive for high performance
Strive for compliance
Leverage Net Promoter System
Monitor customer feedback
Coach in-store experience
Improve in-store experience
Manage training compliance
Position company products
Run in-store operations
Manage applicable processes
Manage applicable procedures
Ensure appropriate staffing
Manage efficient scheduling
Monitor customer feedback
Coach to improve experience
Take action to improve experience
Review operational reports
Analyze operational reports
Review financial reports
Analyze financial reports
Improve operational performance
Build collaborative relationships
Administer cash handling policies
Administer cash handling procedures
Lead retail experience
Enhance store experience
Enhance customer experience
Participate in retail test
Participate in retail pilot
Manage direct reports
Exercise independent judgment
Work variable schedule
How You'll Work.
Team & Collaboration
Market stakeholders; Region stakeholders; Division stakeholders
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required. **Job Description** **Core Responsibilities** * Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business. * Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability. * Communicates business initiatives, performance standards and process/policy know-how striving for high performance and c
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