Circle K
RetailStoreManager
“Retail Store Manager at Circle K. Skills: Leadership, Management, Customer service, Financial management, Team supervision. Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards”
What You'll Achieve.
Maximize sales and net profits; Ensure the site is clean, adequately stocked, organize and well kept based on Company standards; Maximize customer service; Maintain site image; Meet Company standards for customer service, site image and marketing execution
Industry & Context.
Resolve customer complaints in a timely, professional manner; Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives; Analyze daily sales and expense information and take appropriate action to maximize sales and net profits; Perform all other financial analysis necessary to maximize sales and net profits
Ability to use computer, or acquire those skills necessary to use a computer at the site, A valid driver’s license and adequate transportation to/from bank and corporate management meetings, Perform approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc, Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer, Be exposed to occasional noise, Work with a minimum of direction and supervision
What They're Looking For.
Must Have
Experience to perform the essential duties, responsibilities and working in the conditions described below, Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description, Ability to supervise and manage the functions listed in the CSR and ASM job description, Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc, A valid driver’s license and adequate transportation to/from bank and corporate management meetings, Ability to communicate (orally and in writing) in English, Perform other duties as assigned or delegated by his/her supervisor
Nice to Have
High School diploma or GED preferred, Experience in retail sales preferred
What You'll Do.
hire and train positive
enthusiastic employees
ensuring excellent customer service
manage and assign tasks appropriately to ensure the site is clean
organize and well kept based on Company standards
Maintain a professional and supportive image among subordinates and supervisor
Schedule employees within Company guidelines to maximize customer service and maintain site image
Implement non-discriminatory related management skills while hiring
motivating and separating employees
Develop positive and professional relationships with all suppliers
Promote excellent service and resolve customer complaints in a timely
Promote and ensure a safe
positive public image within the neighboring community
Prepare on-going and timely performance appraisals in writing for all employees
providing proper performance based feedback
Train all employees ensuring that customer service
site image and marketing execution meet Company standards
Train all employees on safety procedures and promote safety awareness
Develop ways and means to ensure that all employees receive proper communication in a timely manner
Establish periodic on-going communication meetings with all site employees and the Market Manager
Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
Organize and maintain all site files and manuals
Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely
Manage and supervise store employees to ensure that all merchandise is stocked
attractively displayed and priced correctly
Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
Budget and forecast P&L lines
as well as understand and manage merchandise margins
Safeguard and account for all money received and disbursed
Perform all other financial analysis necessary to maximize sales and net profits
How You'll Work.
Team & Collaboration
Maintain a professional and supportive image among subordinates and supervisor; Establish periodic on-going communication meetings with all site employees and the Market Manager; Manage and supervise store employees
Communication Scope
Ability to communicate (orally and in writing) in English; Develop ways and means to ensure that all employees receive proper communication in a timely manner; Establish periodic on-going communication meetings with all site employees and the Market Manager
Process & Methodology
Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
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