Avocado Green Brands
RetailStoreManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Retail Store Manager at Avocado Green Brands. Skills: Retail store management, Sales generation, Customer experience, Team leadership. Create, report, drive and track KPIs / OKRs around sales goals.. Provide feedback and suggestions to management on how to better improve the retail experience.”
What You'll Achieve.
Create, report, drive and track KPIs / OKRs around sales goals.; Maintain a low return rate.
Industry & Context.
Issue resolution; Resolve escalated customer issues and situations as needed.; Provide guidance in determining outcomes for issue handle.
Ability to lift 200 lbs. and be on your feet all day., Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods., Movement: The ability to execute repeating motions that may include the wrists, hands and/or including reaching or bending repeatedly., Move: Ability to adjust or move objects up to 50 pounds in all directions., Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment., Operate: Constantly operates a computer and other office machines such as printers and tablets.
What They're Looking For.
Must Have
Minimum of 3 years of retail experience, including retail / store management experience (e.g. at least keyholder) and experience managing store employees.
Nice to Have
Previous experience working for a brand with similar values is a plus!, Previous experience running branded events is a plus.
What You'll Do.
drive and track KPIs / OKRs around sales goals.
Provide feedback and suggestions to management on how to better improve the retail experience.
Engage with customers and employees as a visible spokesperson and advocate for our brand.
Manage and coordinate Avocado events within the location.
Respond to customers who have questions or need assistance.
Provide guidance in determining outcomes for issue handle and resolve escalated customer issues and situations as needed.
Ensure the whole team is well-versed in all products and processes.
Train the team on all new products released.
Assist team with managing daily workload of responding to customer emails
and customers in the showroom.
Provide continual evaluation and feedback of processes and procedures by preparing and administering monthly performance reviews for employee improvement.
Suggest methods to improve operations
Ensure calls and overall workload are handled efficiently and effectively.
Assist guests with resolving customer experience issues and provide an exceptional customer experience.
Manage the overall condition of our showroom.
Attend community events and meetings when necessary to represent the store and the Avocado brand.
Manage inventory of sellable products across all channels.
Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance
including Wellness Cafe area.
Limit shrink (negative cost) of products and peripherals.
Engage in digital sales activities
including conducting sales through chats
and virtual appointments.
Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
Assist team with managing the daily workload of responding to customer emails.
How You'll Work.
Team & Collaboration
Work alongside the team while providing in-the-moment coaching and feedback on a regular basis.; Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate.; A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.; This role frequently communicates with other team members to update on the status of a task.
Communication Scope
Visible spokesperson and advocate for our brand.; Communicate with other team members to update on the status of a task.
Full Job Description
Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the****world’s most sustainable brand** \- **the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. ****As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.**** **AGB fun facts** : * We’re a certified B Corp and Climate Neutral certified. * We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet. * Our products are organic certified by GOTS. * Our factories are powered by renewable energy and are approaching zero waste. * We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms. ****THE ROLE**** Avocado is currently looking for a Retail Brand Experience Store Manager to be part of our team in Georgetown Washington, DC**.** * **_Note on Location:___**_You will be working on-site at our location in __ _Georgetown Washington, DC**.**_This is not a remote position._ * **_Note on Pay Transparency:___**_The pay range for this role is $60.000 - $75.000 Yearly, plus potential monthly bonus._ ****WHAT YOU’LL BE WORKING ON:**** _OVERALL:_ * Create, report, drive and track KPIs / OKRs around sales goals. * Work alongside the team while providing in-the-moment coaching and feedback on a regular basis. * Provide feedback and suggestions to management on how to better improve the retail experience. * Engage with customers and employees as a visible spokesperson and advocate for our brand. * Manage and c
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