Company
Retail Store Associates
RetailStoreAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Retail Store Associate. Skills: Customer service, Sales, Product knowledge. Create exceptional piercing and shopping experience. Assist customers with ear piercings”
What You'll Achieve.
Meet or exceed individual sales targets and performance metrics
Industry & Context.
Ability to lift up to 25 pounds, Standing for a full 8-hour shift, Climbing ladders, Bending, Lifting, Pushing, Reaching above and below waist
What They're Looking For.
Must Have
Must be able to work weekends, nights and holidays, Ability to lift up to 25 pounds, Standing for a full 8-hour shift is a regular part of this role
Nice to Have
Retail or service industry experience, Independent thinker with a can do attitude, Love jewelry and helping customers choose their earrings, Pride on delivering exceptional customer service, Thrive in a busy environment and know how to keep busy when it’s quieter, Enjoy spending time with people, Nice, friendly, outgoing, and easy to get along with, Like being part of a team, Flexible and willing to lend a helping hand, Make a commitment and stick to it
What You'll Do.
Create exceptional piercing and shopping experience
Assist customers with ear piercings
Provide product recommendations
Ensure studio cleanliness and safety
Infuse Rowan experience
Bring brand awareness to life
Bring product knowledge to life
Bring art of ear stacking to life
Greet and welcome customers
Create celebratory environment
Help book appointments
Help customers choose jewelry
Help customers style jewelry
Answer customer questions
Promote and upsell products
Maintain up-to-date product knowledge
Meet or exceed sales targets
Keep studio organized
Follow health and safety regulations
Assist managers with inventory
Process transactions accurately
Maintain customer records
Conduct regular stock checks
How You'll Work.
Team & Collaboration
Work closely with Studio Manager and Studio Nurse Piercers; Provide seamless service to customers; Participate in team meetings; Participate in training sessions; Support the team in achieving studio-wide goals; Maintain a positive work environment
Communication Scope
Communication skills
Full Job Description
## Description About This Role: We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Oakbrook Center studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager. Ideal Availability: We are seeking candidates with availability for weekday morning shifts, along with weekend availability. ## What you'll be doing as a Retail Store Associate Customer Service: Warmly greet, and welcome, customers helping create a celebratory environment. Check customers in or help them book an appointment leveraging POS, technology and software systems. Help customers choose and style their piercing and hypoallergenic non-piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries. Sales & Product Knowledge: Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items. Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers. Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry,
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