Rowan
Retail Store Associates
RetailStoreAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Store Associate at Rowan. Skills: Customer Service, Sales, Product Knowledge, Piercing Procedures, Jewelry Styling. Creating an exceptional piercing and shopping experience. Assisting customers with ear piercings”
What You'll Achieve.
Meet or exceed individual sales targets and performance metrics
Industry & Context.
The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist., Ability to lift up to 25 pounds is required., Standing for a full 8-hour shift is a regular part of this role., Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
What They're Looking For.
Must Have
must be able to work weekends, nights and holidays, communication skills, basic math skills, ability to lift up to 25 pounds, Standing for a full 8-hour shift is a regular part of this role
Nice to Have
Retail or service industry experience is a plus, An independent thinker with a can do attitude, You love jewelry and helping customers choose their earrings!, You pride yourself on delivering exceptional customer service, You thrive in a busy environment and know how to keep busy when it’s quieter, You enjoy spending time with people, You are nice, friendly, outgoing, and easy to get along with, You like being part of a team, You are flexible and willing to lend a helping hand
What You'll Do.
Creating an exceptional piercing and shopping experience
Assisting customers with ear piercings
Providing product recommendations
Ensuring the studio maintains high standards of cleanliness and safety
Infusing the Rowan experience
Bringing brand awareness
product knowledge and the art of ear stacking to life
Engaging customer interactions
Greeting and welcoming customers
Checking customers in
Helping customers book appointments
Helping customers choose and style their piercing and hypoallergenic non-piercing jewelry
Answering customer questions about piercing procedures
Promoting and upselling Rowan’s products
Maintaining up-to-date knowledge of Rowan’s product offerings
Meeting or exceeding individual sales targets and performance metrics
Keeping the studio clean
Following all health and safety regulations
and maintaining inventory
Processing transactions accurately
Assisting with inventory management
Conducting regular stock checks
Replenishing displays as needed
Maintaining accurate customer records
How You'll Work.
Team & Collaboration
Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers; Participate in team meetings and training sessions; Support the team in achieving studio-wide goals and maintaining a positive work environment; Teamwork; Collaboration
Communication Scope
communication skills
Full Job Description
## Description About This Role: We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Summit at Birmingham studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager. ## What you'll be doing as a Retail Store Associate Customer Service: Warmly greet, and welcome, customers helping create a celebratory environment. Check customers in or help them book an appointment leveraging POS, technology and software systems. Help customers choose and style their piercing and hypoallergenic non-piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries. Sales & Product Knowledge: Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items. Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers. Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products. Follow all health and safety regulations, particularly in a
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