O'Reilly Auto Parts
RetailServiceSpecialist
“Retail Service Specialist at O'Reilly Auto Parts. Lead store team members in providing excellent customer service. Supervise customer service levels on the retail showroom”
What They're Looking For.
Must Have
communication skills, Ability to obtain RSS Certification
Nice to Have
Retail sales experience, Automotive systems and repair knowledge, ASE Certification, Fluency in multiple languages
What You'll Do.
Lead store team members in providing excellent customer service
Supervise customer service levels on the retail showroom
Ensure telephone is answered according to company policy
Ensure buy online/ship to store orders are processed
Ensure special orders and outside purchases are handled efficiently
Ensure retail customer returns and exchanges are processed
Ensure all merchandise is invoiced before product leaves
Ensure Zipline messages are communicated and tasks are delegated
Ensure team members are adhering to the posted work schedule
Perform all store opening/closing duties
Verify/secure money/deposits according to company policy
Prepare bank deposits as needed
Check/secure/lock delivery vehicle(s)
How You'll Work.
Communication Scope
communication skills
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