Comcast
Technology
RetailServiceAssociate
“Retail Service Associate at Comcast. Skills: Customer experience, Mobile support, Operational readiness. Activate new devices. Activate BYOD”
What You'll Achieve.
Drive results; Operational excellence
Industry & Context.
Troubleshoot; Resolve issues; Diagnostics
What They're Looking For.
Must Have
0-2 Years experience
What You'll Do.
Guide customers through setup
Support wearable device activation
Educate customers on accessories
Demonstrate device features
Troubleshoot device issues
Troubleshoot service issues
Assist with account security
Assist with device replacement
Assist with access recovery
Assist with contact transfer
Assist with email transfer
Assist with media transfer
Perform password resets
Assist with warranty claims
Assist with replacement processes
Ensure store cleanliness
Fulfill on-demand deliveries
Fulfill BAPIS pickups
Stage orders accurately
Provide device demonstrations
Maintain visual standards
Facilitate device swaps
Process equipment returns
Own customer experience
Promote digital options
Participate in Net Promoter System
How You'll Work.
Team & Collaboration
Win as a team
Applying for this Retail Service Associate role?
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ANONYMOUS · UNFILTERED
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