FedEx Express
Logistics
RetailServiceAgentGUAK(CentroComercialEskala)
“Retail Service Agent GUAK (Centro Comercial Eskala) at FedEx Express. Skills: Sales, Customer service, Operations. Advise products and services to customers. Offer products and services to customers”
What You'll Achieve.
Achieve sales objectives; Develop frequent customers; Develop Credit; Optimize branch profitability
Industry & Context.
Problem Solving; Interpretation
Ability to lift 50 lbs, Maneuver 150 lbs package
What They're Looking For.
Must Have
High School degree/Equivalent, Proficiency in English, Two (2) years experience in customer service focus on sales, Knowledge in the management of cash and other values, Previous experience in a FedEx SCS Warehouse, Average general office skills, Ability to lift 50 lbs, Maneuver any single package weighing up to 150 lbs
Nice to Have
Good knowledge of the operation and the requirements of its key customers
What You'll Do.
Advise products and services to customers
Offer products and services to customers
Achieve Organization's sales objectives
Develop frequent customers
Perform over-the-counter customer service
Perform administrative duties
Perform clerical duties
Interface directly with customers
Interface indirectly with customers
Assist customers by tracing packages
Answer questions regarding FEC products
Answer questions regarding FEC services
Provide over-the-counter service
Provide over the phone service
Check packages for proper labelling
Check packages for legality of content
Check packages for weight and size
Check packages for proper wrapping
Check packages for insurance values
Check packages for special requirements
Check packages for Customs documentation compliance
Collaborate with budget fulfillment
Collaborate with income/expenses
Support branch profitability optimization
Optimize branch profitability
Respect customer service times
Recognize new customers
Recognize additional business opportunities
Offer suitable services
Offer suitable solutions
Obtain additional shipments
Ensure excellent customer experience
Develop adequate solutions to customer problems
Provide adequate solutions to customer problems
Follow commercial processes
Follow administrative processes
Communicate with involved areas
Safeguard company values
Avoid mishandling in WSC
Request necessary supplies
Carry out daily documentation
Carry out packaging of shipments
Perform other duties as assigned
How You'll Work.
Communication Scope
Clear speaking voice; Articulate speaking voice
Applying for this Retail Service Agent GUAK (Centro Comercial Eskala) role?
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