Goodwill
RetailSalesFloorAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Retail Sales Floor Associate at Goodwill. Skills: Shopper experience, Store readiness, Daily operations. Support a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment.. Provide friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness.”
What You'll Achieve.
Consistently positive shopper experience; Friendly, efficient service; Smooth customer flow at the front end; Shop-ready merchandising standards; Clean, organized, and safe shopper-facing areas; Store readiness; Safe and compliant shopping environment
Industry & Context.
Ability to stand, walk, bend, and lift as required in a retail environment., Maintain a flexible schedule, including evenings, weekends, and holidays.
What They're Looking For.
Must Have
Ability to deliver friendly, respectful, and helpful shopper service., Ability to follow established processes, procedures, and safety guidelines., Basic math skills and attention to detail for accurate transactions., Ability to stand, walk, bend, and lift as required in a retail environment., Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice to Have
High School Diploma or equivalent preferred., Previous retail, customer service, or production experience preferred., Experience working in fast‑paced, high‑volume environments preferred., Prior nonprofit or mission‑based retail experience is a plus., Experience operating a point‑of‑sale system or handling cash transactions preferred., Bilingual language skills are preferred.
What You'll Do.
Support a consistently positive shopper experience by helping maintain a clean
and welcoming store environment.
efficient service through point of sale transactions
sales floor standards
and overall store readiness.
and welcoming store environment.
and Thank every shopper.
Accurately process point‑of‑sale transactions.
Support shop‑ready merchandising standards.
and safety across all shopper‑facing areas.
Assist shoppers with questions
Support signage placement
and product presentation.
Complete assigned tasks to support overall store readiness.
Support opening and closing routines.
Assist with basic backroom
or operational support tasks.
Follow all company policies
and operational procedures.
Practice safe work behaviors and report hazards
and loss‑prevention procedures.
How You'll Work.
Team & Collaboration
Under the direction of store management; Reporting concerns to store leadership; Assisting with tasks as directed by store leadership; Supporting overall store operations
Communication Scope
Deliver friendly, respectful, and helpful shopper service.
Full Job Description
_**Job Location**_ Cookeville _**Job Summary:**_ The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front-end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment. _**Job Description**_ **Essential Functions** ### _**Shopper Experience**_ * Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment. * Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper. * Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end. * Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines. * Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones. * Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner. * Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership. ### _**Store Readi
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