BJ's Wholesale Club

RetailSalesAssociatePartTime

$0–0k Portsmouth, New Hampshire, United States PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Retail Sales Associate Part Time at BJ's Wholesale Club. Skills: Membership sales, Customer service, Sales pitching. Execute Acquisition 365. Renew BJ’s Loyatly Programs”

Industry & Context.

Problems you'll solve

Resolve concerns; Deescalate concerns

Eligibility Requirements

Regular attendance, Predictable attendance, Full attendance

What They're Looking For.

Must Have

Prior customer service experience, Previous sales experience

Nice to Have

Results driven, Proven success in goal achievement, Basic math skills, Computer proficiency

What You'll Do.

Execute Acquisition 365

Renew BJ’s Loyatly Programs

Upgrade BJ’s Loyatly Programs

Cross-sell BJ’s Loyatly Programs

Process merchandise returns

Process merchandise exchanges

Process merchandise pick-ups

Handle general customer service inquiries

Provide excellent member service

Provide efficient member service

Support club policies

Support club procedures

Address member concerns

Escalate member concerns

Ensure safe environment

Ensure positive environment

Work together with collaboration

Work together with respect

Maintain friendly attitude

Maintain positive attitude

Deliver service excellence

Resolve member concerns

Deescalate member concerns

Address every member concern

Ensure safe member environment

Ensure positive member environment

Anticipate member needs

Deliver GOLD club standards

Deliver Grand opening look

Execute promotional plans

Maintain visible signage

Maintain accurate signage

Maintain organized club

Understand production reporting

Understand financial reporting

See connection between execution and business impact

Promote BJ’s value proposition

Pitch membership programs

Sell BJ’s membership products

Deliver superior customer service

Serve as first point-of-contact

Handle credit card applications

Handle general questions

Handle product look up

Follow tax exempt policies

Follow resale policies

Monitor membership renewals

Monitor tax-exempt status

Monitor resale status

Escalate issues to PIC

Escalate issues to MOD

Assist with BOPIC orders

Maintain club procedures

Work in other departments

How You'll Work.

Team & Collaboration

Work as a team; Collaboration and respect

Full Job Description

**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary** Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service. **Team Members:** * Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. * We

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