BJ's Wholesale Club
RetailSalesAssociatePartTime
“Retail Sales Associate Part Time at BJ's Wholesale Club. Skills: Membership sales, Customer service, Sales pitching. Execute Acquisition 365. Renew BJ’s Loyatly Programs”
What You'll Achieve.
Drive toward goal achievement
Industry & Context.
Resolve member concerns; Deescalate member concerns
Regular attendance, Predictable attendance, Full attendance
What They're Looking For.
Must Have
Prior front line/customer service experience, Previous sales experience
Nice to Have
Basic math skills, Computer proficiency
What You'll Do.
Execute Acquisition 365
Renew BJ’s Loyatly Programs
Upgrade BJ’s Loyatly Programs
Cross-sell BJ’s Loyatly Programs
Process merchandise returns
Process merchandise exchanges
Process merchandise pick-ups
Handle general customer service inquiries
Provide excellent member service
Provide efficient member service
Carry out job functions
Support club policies
Support club procedures
Address member concerns
Escalate member concerns
Ensure safe environment
Ensure positive environment
Work together with collaboration
Work together with respect
Maintain friendly attitude
Maintain positive attitude
Deliver service excellence
Resolve member concerns
Deescalate member concerns
Address every member concern
Deliver GOLD club standards
Execute promotional plans
Maintain visible signage
Maintain accurate signage
Understand production reporting
Understand financial reporting
Promote BJ’s value proposition
Pitch membership programs
Sell BJ’s membership products
Deliver superior customer service
Serve as first point-of-contact
Handle credit card applications
Handle general questions
Handle product look up
Follow tax exempt policies
Follow resale membership policies
Monitor membership renewals
Monitor tax-exempt status
Monitor resale status
Resolve member concerns courteously
Resolve member concerns timely
Escalate issues to PIC
Escalate issues to MOD
Assist with BOPIC orders
Maintain club policies
Maintain club procedures
Work in other departments
How You'll Work.
Team & Collaboration
Work as a team; Work together with collaboration; Work together with respect
Applying for this Retail Sales Associate Part Time role?
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