BJ's Wholesale Club
RetailSalesAssociatePartTime
“Retail Sales Associate Part Time at BJ's Wholesale Club. Skills: Membership sales, Customer service, Sales pitching. Execute Acquisition 365. Renew memberships”
What You'll Achieve.
Drive toward goal achievement
Industry & Context.
Resolve and deescalate
Lifting up to 30 pounds, Lifting over 30 pounds with assistance
What They're Looking For.
Must Have
Prior customer service experience, Previous sales experience
Nice to Have
Basic math skills, Computer proficiency
What You'll Do.
Execute Acquisition 365
Cross-sell loyalty programs
Process merchandise returns
Handle customer service inquiries
Provide excellent member service
Provide efficient member service
Carry out job functions
Support club policies
Strive for flawless execution
Hold self accountable
Lead with member in mind
Address member concerns
Escalate member concerns
Ensure safe environment
Ensure positive environment
Work together with collaboration
Work together with respect
Maintain friendly attitude
Maintain positive attitude
Deliver service excellence
Resolve member concerns
Deescalate member concerns
Address every member concern
Ensure safe member experience
Ensure positive member experience
Commit to GOLD Standards
Anticipate member needs
Deliver GOLD club standards
Deliver Grand opening look
Execute promotional plans
Maintain accurate signage
Maintain visible signage
Understand business reporting
Read production reporting
Read financial reporting
See execution connection
Promote BJ's value proposition
Pitch membership programs
Sell BJ's membership products
Understand membership options
Understand Co-Brand credit card
Serve as first point-of-contact
Handle membership questions
Handle credit card applications
Handle general questions
Handle product look up
Follow tax exempt policies
Follow resale policies
Monitor membership renewals
Monitor tax-exempt status
Monitor resale status
Resolve member concerns courteously
Resolve member concerns timely
Escalate issues to PIC
Escalate issues to MOD
Assist with BOPIC orders
Maintain club policies
Maintain club procedures
Work in other departments
How You'll Work.
Team & Collaboration
Work as a team; Collaboration and respect
Applying for this Retail Sales Associate Part Time role?
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