Saatva
Retail
RetailSalesAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Retail Sales Associate at Saatva. Skills: Customer service, Sales, Product knowledge. Engage with customers and team members. Clearly communicate product benefits”
What You'll Achieve.
Thrilling our customers; Answering every question about mattresses; Empowering customers to make informed decisions; Building lasting relationships
Industry & Context.
Troubleshoot and resolve issues
Available to work weekends, Available to work major retail holidays
What They're Looking For.
Must Have
1-2 years of retail sales or customer service experience, 1 year of telecommunications or call center experience, Exceptional oral and written communication skills, Interpersonal abilities to build rapport effortlessly with customers and team members, A passion for delivering outstanding customer experiences, Well-organized with excellent multitasking skills, Commitment to completing tasks with high-quality results, Comfortable using personal computers and related software, Ability to navigate multiple platforms simultaneously, Positive attitude
Nice to Have
1-2 years of retail sales or customer service experience, 1 year of telecommunications or call center experience
What You'll Do.
Engage with customers and team members
Clearly communicate product benefits
Address customer inquiries
Troubleshoot and resolve issues
Maintain timely and regular attendance
Deliver a world-class experience
Become a product expert
Respond to customer inquiries
Resolve basic and complex issues
How You'll Work.
Team & Collaboration
Engage with team members; Build rapport with team members
Communication Scope
Oral communication; Written communication
Full Job Description
Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast! Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested. Position at Saatva Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover
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