Brilliant Earth
RetailSalesAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Sales Associate at Brilliant Earth. Skills: Sales, Customer relations. Guide customers through purchasing decisions. Manage incoming sales leads”
What You'll Achieve.
Exceed sales targets
Industry & Context.
Weekend availability
What They're Looking For.
Must Have
Passion for customer, Drive to exceed goals, Keen eye for detail, Clear and concise communication
Nice to Have
Experience in jewelry sales
What You'll Do.
Guide customers through purchasing decisions
Manage incoming sales leads
Attain individual revenue targets
Provide luxury customer experience
Assist customers in purchasing process
Conduct post-sale appointments
Assist and educate customers
Call customers to confirm appointments
Answer pre-appointment questions
Review customer feedback surveys
Review online reviews
Improve customer experience
Improve sales performance
Ensure product security
Communicate cross-functionally
Act as brand advocate
Share company mission
How You'll Work.
Team & Collaboration
Work with leaders; Communicate cross-functionally
Communication Scope
Customer communication; Interpersonal communication
Full Job Description
Retail Sales Associate - Dallas, TX Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associates you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX location. The targeted budget for this position is $19 - 21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant expe
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