Brilliant Earth
RetailSalesAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Sales Associate at Brilliant Earth. Skills: Sales, Customer experience. Guide customers through purchasing decisions. Manage incoming sales leads”
What You'll Achieve.
Exceed sales targets
Industry & Context.
Weekend days required
What They're Looking For.
Must Have
Passion for the customer, Drive to exceed goals, Keen eye for detail, Communication is Key, Master of Collaboration
What You'll Do.
Guide customers through purchasing decisions
Manage incoming sales leads
Attain individual revenue targets
Provide luxury customer experience
Assist customers in purchasing process
Conduct post-sale appointments
Assist and educate customers
Call customers to confirm appointments
Answer pre-appointment questions
Review customer feedback surveys
Review online reviews
Enforce policies within waiting room
Ensure product security
Manage tasks using ERP system
Communicate cross-functionally
Act as brand advocate
Share company mission
How You'll Work.
Team & Collaboration
Work with leaders; Communicate cross-functionally
Communication Scope
Customer interaction; Email communication; Chat communication
Full Job Description
Retail Sales Associate - Boston, Seaport Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Boston - Seaport location. The targeted budget for this position is $22-$24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant
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