Longbridge Financial
Financial Services
RetailProcessingManager
Neural analysis suggests this role is
optimal for mid candidates.
“Retail Processing Manager at Longbridge Financial. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Reverse mortgage retail processing experience, knowledge of all State and Federal regulations, interviewing, hiring, disciplinary actions, and terminations. assisting the day-to-day supervision of Processors and Junior Processors. Provide service and quality processing of loan files in accordan”
What You'll Achieve.
assuring the marketable quality of each loan; Ensure compliance with LBF’s policies and secondary market requirements pertaining to credit standards and regulation for FHA and Proprietary loans; ensure staffing needs align with capacity plans and profit/loss expectations
Industry & Context.
Perform root cause analysis and provide solutions and feedback to Leadership
May require long hours/overtime at certain times of the month, Travel required multiple times a year
What They're Looking For.
Must Have
Reverse mortgage retail processing experience required, knowledge of all State and Federal regulations including but not limited to RESPA/TILA, Reg B, etc., Prior experience with interviewing, hiring, disciplinary actions, and terminations
Nice to Have
5-10 years Management experience highly preferred
What You'll Do.
assisting the day-to-day supervision of Processors and Junior Processors
Provide service and quality processing of loan files in accordance with FHA
and Investor regulations
assuring the marketable quality of each loan
Manage and coach a team consisting of 15-20 Processors
and support departmental team members
Monitor the pipeline daily to ensure files move efficiently
Develop strategies to improve processes and enhance workflow
Review and assist processors with conditions as needed
Perform root cause analysis and provide solutions and feedback to Leadership
Provide positive and motivating support to the team
Attend and host daily and weekly meetings
Coordinate with Supervisors and Team Leads on training needs
Oversee hiring and terminations
Communicate and interact with other department managers
as well as the recruiting department
to ensure staffing needs align with capacity plans and profit/loss expectations
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Act as a liaison between the Underwriting Department, Sales, and other Longbridge Financial Mortgage departments; Collaborate with Loan Officers, Account Executives, Partners, Borrowers, Underwriters, Closers, AMCs, and title companies; Communicate and interact with other department managers, as well as the recruiting department
Communication Scope
Excellent verbal and written communication skills
Process & Methodology
Monitor the pipeline daily to ensure files move efficiently, Develop strategies to improve processes and enhance workflow
Full Job Description
At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: * Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. * A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” * Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! LBF is adding to our Operations Team, we are looking to add a Retail Processing Manager. The ideal candidate w
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