Company
RetailPartsPro
Neural analysis suggests this role is
optimal for Mid candidates.
“Retail Parts Pro. Skills: Automotive parts experience, Sales ability, Customer service. Facilitate selling experience for DIY customer visits and phone calls. Achieve personal / store sales goals and service objectives”
What You'll Achieve.
Achieve personal / store sales goals and service objectives
Industry & Context.
Advanced identification; Trouble shooting; Project assistance; Advanced solution; Project and product quality recommendation ability
Physical Demands
What They're Looking For.
Must Have
Working knowledge of automotive systems, diagnostic ability, Speak and write English, Ability to read and interpret documents, Ability to write simple correspondence, Understand and execute instructions, Successfully complete the Parts Knowledge Assessment, Use basic math accurately, Use Microsoft software effectively (Word, Excel required), organizational skills, Ability to work an assortment of days, evenings, and weekends as needed, 3-5 years of prior automotive parts experience, Proven sales ability with past experience in fulfillment of customer transactions, Must have a valid driver's license
Nice to Have
Spanish a plus, ASE certification preferred
What You'll Do.
Facilitate selling experience for DIY customer visits and phone calls
Achieve personal / store sales goals and service objectives
Ensure high standards of customer service and store appearance standards
Key holder responsibilities
Assist in store inventory processes
How You'll Work.
Team & Collaboration
Build relationships with customers, peers and management
Communication Scope
Speak and write English; Communicate effectively
Full Job Description
## **Job Description** What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Primary Responsibilities • Facilitate selling experience for DIY customer visits and phone calls • Achieve personal / store sales goals and service objectives • Manage DIY services including battery installation, testing, wiper installs, etc. • Ensure high standards of customer service and store appearance standards • Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc. • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot • Provide DIY services including battery installation, testing, wiper installs, etc. Success Factors • Friendly communication • Ability to locate and stock parts • Safety knowledge and skills • Operating inventory systems and store equipment • Parts and automotive system knowledge skills • Operating POS and Parts lookup systems • Expert at testing and diagnostic equipment for DIY services • Advanced solution, project and product quality recommendation ability • Advanced parts lookup and sourcing • Advanced selling skills for DIY Essential Job Skills Necessary for Success as a Retail Parts Pro • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. • Speak and write English (Spanish a plus); communicate effect
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