Company
RetailPartsPro
Neural analysis suggests this role is
optimal for Mid candidates.
“Retail Parts Pro. Skills: Automotive parts, Sales, Customer service, Inventory systems. Facilitate selling experience for DIY customer visits and phone calls. Achieve personal / store sales goals and service objectives”
What You'll Achieve.
Achieve personal / store sales goals and service objectives
Industry & Context.
Advanced identification; Trouble shooting; Diagnostic ability; Solution recommendation
Key holder responsibilities, Ability to work an assortment of days, evenings, and weekends as needed, Valid driver's license, Physical Demands
What They're Looking For.
Must Have
3-5 years of prior automotive parts experience, Proven sales ability with past experience in fulfillment of customer transactions, Working knowledge of automotive systems, diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc., Speak and write English, communicate effectively and build relationships with customers, peers and management, Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure ability to write simple correspondence, Understand and execute instructions furnished in written, oral, or diagram form, Successfully complete the Parts Knowledge Assessment, Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Use Microsoft software effectively (Word, Excel required), organizational skills, Ability to work an assortment of days, evenings, and weekends as needed
Nice to Have
ASE certification preferred, Spanish a plus
What You'll Do.
Facilitate selling experience for DIY customer visits and phone calls
Achieve personal / store sales goals and service objectives
Manage DIY services including battery installation
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion
Assist in store inventory processes including truck put away
Store Cleanliness including floors
Provide DIY services including battery installation
How You'll Work.
Team & Collaboration
Build relationships with customers, peers and management
Communication Scope
Friendly communication; Communicate effectively
Full Job Description
## **Job Description** What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Primary Responsibilities • Facilitate selling experience for DIY customer visits and phone calls • Achieve personal / store sales goals and service objectives • Manage DIY services including battery installation, testing, wiper installs, etc. • Ensure high standards of customer service and store appearance standards • Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc. • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot • Provide DIY services including battery installation, testing, wiper installs, etc. Success Factors • Friendly communication • Ability to locate and stock parts • Safety knowledge and skills • Operating inventory systems and store equipment • Parts and automotive system knowledge skills • Operating POS and Parts lookup systems • Expert at testing and diagnostic equipment for DIY services • Advanced solution, project and product quality recommendation ability • Advanced parts lookup and sourcing • Advanced selling skills for DIY Essential Job Skills Necessary for Success as a Retail Parts Pro • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. • Speak and write English (Spanish a plus); communicate effect
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