Jll
RetailOperationsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Operations Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Proactively supervising the day-to-day activities to ensure that the centre is operating to the optimum, with maintenance, capital works and deliveries being performed with minimal disruptions to the tenants, customers and stakeholders.. Implementation and Management of key service contracts to the site includi”
What You'll Achieve.
Meet assigned KPI targets; Provide superior client services; Contribute to growth of company; Enhance own professional and personal skills; Meet assigned financial targets; Team development
Industry & Context.
Ability to deal with a variety of complex issues concurrently
Flexible Availability – The Operations Manager will maintain flexible availability for urgent after-hours matters, with scheduling coordinated through the Centre Manager to ensure appropriate coverage and work-life balance.
What They're Looking For.
Must Have
Extensive experience in property / facilities / project management related fields., Demonstrated knowledge of building technical services, especially HVAC, fire protection and electrical services., Ability to deal with a variety of complex issues concurrently, within tight operational deadlines., Goal oriented and focused on meeting performance targets., Excellent client service and communication skills., Ability to work well in a team environment., Sound computer skills including Microsoft suite of products., Be punctual, well presented, helpful and reliable at all times.
What You'll Do.
Proactively supervising the day-to-day activities to ensure that the centre is operating to the optimum
capital works and deliveries being performed with minimal disruptions to the tenants
customers and stakeholders.
Implementation and Management of key service contracts to the site including
but not limited to: Cleaning
Other services related to the retail centres.
supervise cleaning staff to maintain the standards required by the client including daily inspections of all areas and weekly inspections with the contractor representative.
ensure that the various systems
structure and surrounds are correctly serviced to the manufacturer’s specifications.
Carry out minor maintenance tasks and cleaning tasks as required.
prepare specifications and preventative maintenance schedules for a rolling twelve month plan to ensure all areas are maintained to the highest standards.
responsible for building and managing the annual Opex Budget and actively contributing to the budgeting and business planning process for the property.
Ensure that the services purchased will be within the budgeted cost and that where there are deviations the Centre Manager is informed of these prior to the expense being committed to.
ensure all contractors satisfy the insurance requirements as required under the company’s Public Liability Policy.
Ensure all work of contractors conforms with Work Safe procedures and all legislation.
Written notice of rectification service shortcoming is required.
The use of the nominated work order management system to manage reactive maintenance tasks.
complete reporting within the JLL operational management systems.
In consultation with the Centre Manager
periodically re-tender service agreements and contracts.
address relevant customer complaints promptly and effectively.
Liaise with business proprietors and management in providing guidance and support with health and safety issues.
Support the Marketing Manager with the set up and delivery of onsite activities.
Ensure implementation and completion of the JLL accepted risk management program requirements to meet the agreed KPI.
Ensure all staff and contractors are inducted and receive up to date site specific training.
Investigate and report on accidents and incidents on the property and carry out remedial work to prevent similar occurrences.
Be alert to any action
incident or equipment failure that compromise public safety and security and take action to remedy as soon as possible.
Ensure implementation and completion of the client capital works program requirements to meet the agreed KPI.
Ensure implementation and completion of the client sustainability requirements.
ensure that all operations and maintenance functions conform to Building Code of Australia and other relevant statutory accountability including the use of the JLL contractor management systems CM3 & SINE.
supervise the security contractor and ensure the retail precinct is a safe environment for customers
contractors and staff.
Be aware of unacceptable behavior by persons in the centre and work to reduce incidents of such.
How You'll Work.
Team & Collaboration
Ability to work well in a team environment.; Support the Marketing Manager with the set up and delivery of onsite activities.; Assist the Team with achieving Key Performance Indicators and Management Agreement Targets.
Communication Scope
Excellent client service and communication skills.
Process & Methodology
project management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Role Overview:** Proactively supervising the day-to-day activities to ensure that the centre is operating to the optimum, with maintenance, capital works and deliveries being performed with minimal disruptions to the tenants, customers and stakeholders. The priority at all times should be: * The health, safety and security of all visitors and occupants. * The presentation and performance of the property, and * The implementation of client strategies. **Accountabilities:** Implementation and Management of key service contracts to the site including, but not limited to: * Cleaning * Security * Waste * Travelator/Lift * HVAC * Fire protection * Car park management * Other services related to the retail centres * Cleaning – supervise cleaning staff to maintain the standards required by the client including daily inspections of all areas and weekly inspections with the contractor representative * Maintenance – ensure that the various systems, plant and equipment, surface finishes, structure and surrounds are correctly serviced to the manufacturer’s specifications. Carry out minor maintenance tasks and cleaning tasks as required. * Preventative Maintenance – in consultation with the client, prepare specifications and preventative maintenance schedules for a rolling twelve month plan to ensure all areas are maintained to the highest standards. * Budgets – responsible for building and managing the annual Opex Budget
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