RetailOperationsLead-NorthAmerica

POLENE Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong growth and international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you. Join us and contribute to this adventure as we continue to expand our retail presence and elevate the client experience across North America. JOB DESCRIPTION The Retail Operations Lead, North America is a pivotal role in bridging Polène’s global standards with the realities of the North American market. Based in New York City and reporting to the Area Manager, this person is responsible for adapting and implementing HQ strategies and operational frameworks to support both the existing retail network and upcoming store openings across the region. By partnering closely with HQ Retail teams and local boutique teams, this role ensures the strong execution of company strategy, drives operational excellence, and supports a consistent and elevated brand experience. The Retail Operations Lead plays a key role in translating global processes into practical, store-friendly solutions that fit local realities while preserving brand standards. This is a highly hands-on role. Beyond analytical rigor, the person in this position must be willing to spend significant time on the ground in boutiques to understand operational realities, identify pain points, and turn observations into clear, actionable improvements that support store teams without adding unnecessary complexity. KEY AREAS OF FOCUS - Localize and implement global operational standards across North America - Adapt and execute