Polène
Retail
RetailOperationsLeadNorthAmerica
“Retail Operations Lead - North America at Polène. Skills: Retail operations, Operational excellence, Cross-functional coordination. Localize global operational standards. Implement global operational standards”
What You'll Achieve.
Elevate operations; Elevate service; Elevate presentation; Achieve defined KPIs; Ensure operational readiness
Industry & Context.
Analytical skills; Problem identification; Actionable improvements
Willingness to travel
What They're Looking For.
Must Have
Analytical skills, Pragmatic and hands-on mindset, Excel proficiency, PowerPoint proficiency, Excellent communication skills, Excellent influencing skills, Organizational skills, Project coordination skills, Professional demeanor, Calm under pressure, High standards, Attention to detail, Leadership capabilities, Teamwork capabilities, Empathy, Fluency in English
Nice to Have
Digital SAP knowledge, French fluency
What You'll Do.
Localize global operational standards
Implement global operational standards
Adapt operational tools
Execute operational tools
Adapt operational frameworks
Execute operational frameworks
Adapt operational projects
Execute operational projects
Support local retail expansion
Facilitate communication between HQ and retail
Drive operational consistency
Drive operational performance
Analyze retail reporting
Provide localized insights
Provide actionable recommendations
Follow up on global retail projects
Support stores in achieving KPIs
Benchmark retail best practices
Adapt retail best practices
Support local execution of sales initiatives
Support local execution of profitability initiatives
Lead operational training
Support operational training
Ensure protocols are understood
Ensure protocols are applied
Refine local operational processes
Manage local vendor relationships
Manage local vendor contracts
Centralize purchasing processes
Centralize payment processes
Oversee execution of global standards
Support new store openings
Ensure operational readiness for new stores
Ensure process setup for new stores
Ensure stock flow coordination for new stores
Ensure store opening checklists for new stores
Ensure local SOPs align with HQ standards
Ensure local SOPs align with local compliance
Guarantee daily store operations adhere to policies
Guarantee POS operations adhere to policies
Follow up on audit findings
Provide corrective actions
Provide coaching on findings
Escalate audit findings
Promote a compliance culture
How You'll Work.
Team & Collaboration
Partner with HQ Retail teams; Partner with local boutique teams; Work across HQ; Work across stores; Work across stakeholders
Communication Scope
Communication skills; Influencing skills
Process & Methodology
Project coordination
Applying for this Retail Operations Lead - North America role?
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What do employees actually say about Polène?
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