STUDS
Retail
RetailOperations&CustomerExperienceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Operations & Customer Experience Associate at STUDS. Support Studs Studios by communicating with Retail teams. Resolve issues in Studios”
Industry & Context.
Problem solver
What They're Looking For.
Must Have
Ability to quickly learn new systems and tools
Nice to Have
Experience interpreting customer service metrics and reporting is a plus, Salon, beauty, wellness, or personal services experience is a plus
What You'll Do.
Support Studs Studios by communicating with Retail teams
Resolve issues in Studios
Act as liaison between Retail field team and
Provide point-of-sale assistance
Follow up with customers
Resolve frequently asked questions
Resolve operational challenges
Partner with Studio teams and customers to execute
Ensure consistent customer experience
Support new Studio openings
Coordinate customer experience readiness
Maintain accurate store information
Prepare customer communications
How You'll Work.
Team & Collaboration
Collaborate with retail field teams; Collaborate with corporate team
Full Job Description
Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. Based in New York City, the Part-Time Retail Operations and Customer Experience Associate will report to the Associate Manager of Customer Experience and will oversee customer and field team communication and escalations. You will be responsible for delivering an exceptional customer support experience to our customers, execution of real-time retail field team assistance, acting as a point of contact for all in the moment escalations. This role will collaborate closely with the retail field teams and our corporate team. Salary Range: $24 per Hour Key Responsibilities: Retail Field Support Supports Studs Studios by communicating directly with Retail teams to resolve issues that arise in Studios, both in the moment and retroactively via email. Acts as a liaison between the Retail field team and customers on day-to-day operations, including but not limited to appointment scheduling, appointment modifications, point-of-sale assistance, and customer follow-up. Supports Studio teams by resolving frequently asked questions and operational challenges in partnership with field manag
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