Brilliant Earth
RetailOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Operations Coordinator at Brilliant Earth. Skills: Customer service, Retail operations, Inventory management. Create memorable experiences. Create personalized experiences”
Industry & Context.
Solve problems; Think critically
What They're Looking For.
Must Have
Customer service skills, Fast-paced retail experience, Fast-paced hospitality experience, Connect with customers, Solve problems, Create positive experiences, Written communication skills, Verbal communication skills, Attention to detail, Think critically, Adapt quickly, Flexible environment, Time management skills, Accountability, Work collaboratively, Work cross-functionally, Computer skills, Organization skills
Nice to Have
Robust customer service skills, Experience in fast-paced retail, Experience in hospitality environment, Dedicated desire to connect with customers, Dedicated desire to solve problems, Dedicated desire to create lasting positive experiences, Ability to think critically, Ability to adapt quickly, Interest in socially responsible organizations, Interest in environmentally responsible organizations
What You'll Do.
Create memorable experiences
Create personalized experiences
Provide exceptional service
Create welcoming environment
Facilitate order fulfillment
Prepare customer materials
Package customer materials
Maintain organized packaging area
Manage security of goods
Provide expertise on operational policy
Provide expertise on operational procedure
Maintain luxury environment
Uphold visual merchandising standards
Uphold retail operations standards
Manage seasonal roll-outs
Conduct cross-functional reviews
Organize appointments
Assist walk-in clients
Match clients with sales representative
Schedule return visits
Seek ways to improve customer experience
Add value to sales team
Ensure safe experience
Ensure pleasant experience
How You'll Work.
Team & Collaboration
Work collaboratively; Work cross-functionally
Communication Scope
Written communication; Verbal communication
Full Job Description
Showroom Coordinator – Baltimore, MD Our Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Baltimore location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. Curious about a day in the life? Learn more on our blog here or learn about Oval Diamonds from Kelly, our SF team member, here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Baltimore, MD location. The targeted budget for this position is $20-$22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom. Greet and welcome guests with enthusiasm, warmth and professionalism. Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system. Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area. Manage the security of goods and provide expertise on operational policy and procedure. Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoi
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