HomeGoods
Retail
RetailKeyCarrierFullTime
“Retail Key Carrier Full Time at HomeGoods. Skills: Leadership, Customer service, Operational procedures. Perform the role of Coordinator. Act as Key Carrier, taking on a leadership role in maintaining all aspects of the store”
What You'll Achieve.
Create a positive internal and external customer experience; Support and participate in shrink reduction goals and programs; Maintain a safe environment
Industry & Context.
Proven problem solving skills; Address immediate customer service issues; Exercise discretion regarding customer service policies to satisfy customers; Act quickly under challenging circumstances
Open availability, including nights and weekends, Able to work a flexible schedule, including nights and weekends
What They're Looking For.
Must Have
1 year retail experience, 6 months leadership experience, Open availability, including nights and weekends, Able to work a flexible schedule, including nights and weekends, Able to respond appropriately to changes in direction or unexpected situations, Proven problem solving skills, Able to effectively coach, delegate, and follow-up on multiple people/tasks, Able to act quickly under challenging circumstances, Capable of multi-tasking
What You'll Do.
Perform the role of Coordinator
taking on a leadership role in maintaining all aspects of the store
Create a positive internal and external customer experience
Promote a culture of honesty and maintain confidentiality
Act as Manager on Duty adhering to company policy and procedure
Ensure store team performs tasks and activities in accordance with store prioritizes as needed
Address immediate customer service issues and provide appropriate coaching to Associates
Exercise discretion regarding customer service policies to satisfy customers
Maintain accurate Associate coverage in service areas for a positive customer experience
Ensure Associates adhere to all operational procedures
Ensure opening/closing procedures are executed according to company guidelines
Communicate accurately and effectively with management and Associates when setting and addressing provides progress updates
recognition and coaching to Associates
Partner with Management on Associate training needs to increase effectiveness
Ensure adherence to all labor laws
Promote credit and loyalty programs
Support and participate in shrink reduction goals and programs
Promote safety awareness and maintain a safe environment
Other duties as assigned
How You'll Work.
Team & Collaboration
Works effectively with peers and supervisors; Communicates accurately and effectively with management and Associates; Partner with Management on Associate training needs
Communication Scope
Superior communication and organizational skills with attention to detail; Communicates accurately and effectively with management and Associates
Process & Methodology
Delegate and follow-up on multiple people/tasks
Applying for this Retail Key Carrier Full Time role?
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