DICK'S Sporting Goods
RetailGolfClubTech
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Golf Club Tech at DICK'S Sporting Goods. Skills: Golf club repairs, Club fitting, Customer service. Perform golf club repairs. Re-grip clubs”
Industry & Context.
Lift up to 35 lbs
What They're Looking For.
Must Have
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally, Ability to work extended periods of time (up to 4 hours) standing or walking, Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
What You'll Do.
Perform golf club repairs
Perform club performance modifications
Provide product recommendations
Provide service recommendations
Manage customer service workflow
Establish turn-around times
Promote Company programs
Manage golf service supply inventory
Complete customer work orders
Organize customer work orders
Store customer work orders
Provide high level customer service
Uphold Company standards
Maintain merchandise presentation
Ensure product on sales floor
Maintain daily standards
Maintain recovery standards
Maintain cleanliness standards
Maintain safety standards
Maintain loss prevention standards
Maintain standard operating procedures
Maintain confidentiality
How You'll Work.
Team & Collaboration
Support the team
Full Job Description
At **DICK’S Sporting Goods** , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! **OVERVIEW:** **OVERVIEW:** Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. * Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments. * Performs club fitting and club performance modifications through use of club fitting equipment. * Provides product and service recommendations according to customer’s needs. * Manages workflow for all customer services including establishing turn-around times to meet customer’s needs. * Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc. * Manages golf service supply inventory by accurately tracking shop usage. * Completes, organizes, and stores all customers’ work orders. * Provides a high level of customer service within the golf area. * Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards. * Maintains and participates in all recovery and cleanliness standards. * Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. * Takes an all-hands-on-deck approach to support the team across the store. * Performs other tasks as assigned by management. **TEAMMATE TRAITS:** Our trait
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