Company
logistics
RetailGeneralManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Retail General Manager. Skills: operational excellence, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership. oversee the daily operations across all locations and business units. Codify and enforce SOPs across all departments to ensure consistency, compliance, and scalability”
What You'll Achieve.
Master the fundamentals of the business and operations—the team, products/ services, customers, financials and how we measure success, critical SOPs; 100% of contracted orders are shipped on-time and meet the highest quality standards; 100% of customer concerns are addressed in partnership with the CEO and department managers; Master key technology systems (Quickbooks Online, Shopify, HubSpot, 4D), demonstrating you can access and leverage the data to inform decisions, create and automate plans, and provide reporting; increase year-over-year revenue and profitability; drive operations execution to deliver on sales
Industry & Context.
Strategic Problem Solving; Self-starter and problem solver; proactively identifies opportunities and executes solutions
Must be located in NY Capital Region near Schenectady
What They're Looking For.
Must Have
7+ years of experience in operational management (Retail, Production, or Logistics preferred), 5+ years of management experience as an operations leader, Proven track record of managing complex ERP/systems migrations (specifically Shopify and HubSpot ecosystems), financial literacy with experience in QuickBooks Online and P&L management, Exceptional leadership skills with a "lead-by-example" mentality, Ability to balance the creative needs of a costume house with the rigid requirements of high-volume fulfillment, Must have at least 3 professional recommendations related to results delivered, professionalism, trustworthiness, and leadership, Bachelor's degree required (business, accounting, finance, or related), Read and understand a profit & loss statement, and take “next-best-action”, proficiency in Quickbooks/Quickbooks Online, Understands and can access reports from Shopify, Amazon, Etsy, or another online platform to understand and drive sales, identify opportunities, Disciplined and accountable, Data-driven mindset—comfortable managing to metrics, identifying indicators and KPIs, and using reports to inform action, Accurate and detail-oriented, Trustworthy and discreet, Friendly and professional, Self-starter and problem solver, communication, management, and leadership skills, Mission-aligned
Nice to Have
MBA preferred
What You'll Do.
oversee the daily operations across all locations and business units
Codify and enforce SOPs across all departments to ensure consistency
Partner with the CEO to develop and execute sales strategies
Identify market opportunities in both the rental and sales sectors to increase year-over-year revenue and profitability
and drive operations execution to deliver on sales
Set and maintain rigorous quality standards for costume curation
Overhaul customer service protocols to ensure every client receives an experience worthy of our 109-year reputation
Mentor a staff that includes veterans and new talent
fostering a culture of mutual respect and adaptability during our technological overhaul and cultural shift from a family-owned business to a high-growth
employee-owned enterprise
Operate as a proactive partner to the CEO
draft and present data-backed solutions and implementation plans that are measurably effective
How You'll Work.
Team & Collaboration
cross-functional coordination; Partner with the CEO; communicate risks, challenges, and opportunities; works well solo or collaboratively; proactively with the CEO; manages and leads teams and projects independently
Communication Scope
communication skills
Process & Methodology
resource planning, create and automate plans, implementation plans
Full Job Description
## Description The Role The General Manager (GM) will be the operational engine and #2 to the CEO. While creative, we are a logistics company at our core, shipping thousands of rental units across the country annually from our studio and warehouse, and operating two retail locations and an online store. The GM will oversee the daily operations across all locations and business units. This role requires a unique blend of operational excellence, proficiency in modern business systems (e.g. SaaS, ERPs, Shopify, HubSpot, AI Agents, MS Office), flexible but disciplined people management, a "growth mindset" to drive sales, and "high-EQ leadership" to manage a multi-generational workforce as the CEO leads the company through significant technological, operational, and cultural change. ## Key Responsibilities Operational Excellence & SOPs: Must be an operations savant! You grok on managing logistics, setting and adhering to operational procedures and quality standards, and managing to KPIs. Codify and enforce SOPs across all departments to ensure consistency, compliance, and scalability. Sales & Growth: Partner with the CEO to develop and execute sales strategies. Identify market opportunities in both the rental and sales sectors to increase year-over-year revenue and profitability, and drive operations execution to deliver on sales. Quality & Customer Service: Set and maintain rigorous quality standards for costume curation, production, and maintenance. Overhaul customer service protocols to ensure every client receives an experience worthy of our 109-year reputation. Change Management & Leadership: Mentor a staff that includes veterans and new talent, fostering a culture of mutual respect and adaptability during our technological overhaul and cultural shift from a family-owned business to a high-growth, employee-owned enterprise. Strategic Problem Solving: Operate as a proactive partner to the CEO, communicating risks, challenges, and opportunities. Rather than just ident
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