Vuori, Inc
Apparel And Fashion
RetailFloorLead
“Retail Floor Lead at Vuori, Inc. Skills: Customer Experience, Sales, Leadership, Product Knowledge. Lead the retail sales team by example.. Forge connections with customers.”
What You'll Achieve.
Achieves sales goals in a team-based commission environment.
Industry & Context.
Ability to positively and proactively handle customer concerns.; Ability to prioritize multiple tasks in a fast-paced environment.
Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day., Must be a leader in punctuality and attendance, adhering to scheduled shifts.
What They're Looking For.
Must Have
Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day., Must be a leader in punctuality and attendance, adhering to scheduled shifts., Ability to develop relationships with customers and colleagues., A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns., Ability to prioritize multiple tasks in a fast-paced environment., Ability to quickly learn new procedures and processes., organizational skills and follow through skills., Excellent communication and interpersonal skills., High level of ownership, accountability and initiative., Eager to develop new skills and responsive to feedback.
What You'll Do.
Lead the retail sales team by example.
Forge connections with customers.
Communicate Vuori’s brand values through insightful product knowledge and a happy
Encourage the team on how to maintain Vuori’s standards in retail sales and customer experiences.
Supervise the retail floor and take initiative.
Assist in any leadership duties that arise.
Ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
Prepare the fitting rooms
and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
Forge lasting relationships with customers by engaging with them about product details
new product and replenishment and invite them to upcoming events.
Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
Lead the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
Motivate the sales team and achieve sales goals in a team-based commission environment.
Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
Lead the team in the completion of projects while keeping the focus on customer experience.
Communicate inventory needs to support the business goal.
Work with Retail Store Manager on daily maintenance
community and team management to ensure the business runs smoothly and successfully.
Lead the team in daily maintenance of the store including restocking product
maintaining visual merchandising and cleaning.
Utilize the utmost responsibility
attention to protocol and safety standards in closing/opening the store daily.
Encourage employees to give 100%
adhere to punctuality and role responsibilities at all times.
How You'll Work.
Team & Collaboration
Works with the sales team to ensure each customer receives the best experience possible.; Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.; Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.; Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.; Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.; Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.
Communication Scope
Excellent communication and interpersonal skills.
Process & Methodology
Ability to prioritize multiple tasks in a fast-paced environment., Leads the team in the completion of projects while keeping the focus on customer experience.
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