DICK'S Sporting Goods
RetailEquipmentServicesTechnician
“Retail Equipment Services Technician at DICK'S Sporting Goods. Skills: Equipment repair, Customer service. Building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards”
Industry & Context.
Diagnose faults, damage and wear
What They're Looking For.
Must Have
Excellent bicycle assembly skills, Ability to adjust to priorities and manage time wisely, Ability to prepare routine administrative paperwork, Ability to communicate effectively
What You'll Do.
inspection and the repair of all product purchased and serviced through the service department for all specialized equipment
maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards
Assist with everyday services
including but not limited to Bike: minor to advanced
Snow Equipment: base cleaning
polishing and preparation
damage and wear to give accurate estimates to athletes
and educating them on and whether repairs are essential or recommended
Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer
Understand athletes behavior
can successfully assess needs and recommend product/service meets those specific needs
Support Company standards of selling and customer service by providing a friendly environment
including greeting and acknowledging every athlete and maintaining solid product knowledge
Assist and recommend athletes with the purchase of accessories
Identify and inform management of ways to improve shop workflow
growing productivity while maintaining or improving quality of services
Preserving complete and accurate shop records and maintaining record keeping systems
All other tasks assigned by management
How You'll Work.
Team & Collaboration
Partner with lead to perform quality checks
Communication Scope
Ability to communicate effectively
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