DICK'S Sporting Goods

RetailEquipmentServicesLead

$65–95k ~AI est. Mobile, Alabama, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Retail Equipment Services Lead at DICK'S Sporting Goods. Skills: Equipment services, Customer service, Team development. Operate store's service department. Schedule shop work”

Industry & Context.

Problems you'll solve

Diagnose faults

Eligibility Requirements

Flexible availability, Nights availability, Weekend availability, Holiday availability

What They're Looking For.

Must Have

2+ years previous shop experience, 2+ years managing a team

Nice to Have

Prior retail sales experience, Prior customer-focused experience, Assembly experience, Service experience, Repair experience, Bike experience, Other equipment experience

What You'll Do.

Operate store's service department

Monitor shop work production

Complete post accident inspections

Complete post accident reports

Schedule inspection process

Schedule repair process

Ensure equipment availability

Ensure safe work environment

Utilize company systems

Bring visibility to services

Perform snow equipment maintenance

Give accurate estimates

Educate athletes on repairs

Assemble new equipment

Perform quality checks

Assist athletes with purchase

Educate athletes on equipment use

Educate athletes on equipment maintenance

Support company sales standards

Support company customer service standards

Provide friendly environment

Acknowledge every athlete

Maintain product knowledge

Contribute to sales results

Communicate product information

Build a team of technicians

Ensure employees are trained

Ensure employees are certified

Meet vendor quality specifications

Meet vendor safety specifications

Share timely feedback

How You'll Work.

Team & Collaboration

Work with management; Partners with Community Team

Communication Scope

Communicate product information

Full Job Description

At **DICK’S Sporting Goods** , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! **OVERVIEW:** The Equipment Services Lead has primary responsibility for operating the store’s service department including scheduling and maintenance so as to maintain high quality and safety standards and deliver extraordinary service to our athletes. The Equipment Services Lead is responsible for building, maintenance and repair all types of equipment from entry level to high end. In addition the core responsibilities within the service department, the Equipment Services Lead is expected to be fully trained in sales and register functionality to help meet the needs of the athletes visiting our House of Sport location. ** _ROLE RESPONSIBILITIES:_** _Service & Operations _ * Preserving complete and accurate shop records and maintaining record keeping systems. * Scheduling and monitoring the production and throughout of shop work to meet customer demand. * Completing Post Accident inspections and reports as necessary. * Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers. * Assists with maintaining equipment and ensuring a clean, secure and safe work environment. * Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned. * Partners with the Community Team to bring visibility to equipment service offerings. _Building, Maintenance and Repair_ * Lead the shop team in all services, including but not limited to: * Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pann

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