DICK'S Sporting Goods
RetailEquipmentServicesLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Retail Equipment Services Lead at DICK'S Sporting Goods. Skills: Equipment services, Customer service, Team development. Operate store's service department. Schedule shop work”
Industry & Context.
Diagnose faults
Flexible availability, Nights availability, Weekend availability, Holiday availability
What They're Looking For.
Must Have
2+ years previous shop experience, 2+ years managing a team
Nice to Have
Prior retail sales experience, Prior customer-focused experience, Assembly experience, Service experience, Repair experience, Bike experience, Other equipment experience
What You'll Do.
Operate store's service department
Monitor shop work production
Complete post accident inspections
Complete post accident reports
Schedule inspection process
Schedule repair process
Ensure equipment availability
Ensure safe work environment
Utilize company systems
Bring visibility to services
Perform snow equipment maintenance
Give accurate estimates
Educate athletes on repairs
Assemble new equipment
Perform quality checks
Assist athletes with purchase
Educate athletes on equipment use
Educate athletes on equipment maintenance
Support company sales standards
Support company customer service standards
Provide friendly environment
Acknowledge every athlete
Maintain product knowledge
Contribute to sales results
Communicate product information
Build a team of technicians
Ensure employees are trained
Ensure employees are certified
Meet vendor quality specifications
Meet vendor safety specifications
Share timely feedback
How You'll Work.
Team & Collaboration
Work with management; Partners with Community Team
Communication Scope
Communicate product information
Full Job Description
At **DICK’S Sporting Goods** , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! **OVERVIEW:** The Equipment Services Lead has primary responsibility for operating the store’s service department including scheduling and maintenance so as to maintain high quality and safety standards and deliver extraordinary service to our athletes. The Equipment Services Lead is responsible for building, maintenance and repair all types of equipment from entry level to high end. In addition the core responsibilities within the service department, the Equipment Services Lead is expected to be fully trained in sales and register functionality to help meet the needs of the athletes visiting our House of Sport location. ** _ROLE RESPONSIBILITIES:_** _Service & Operations _ * Preserving complete and accurate shop records and maintaining record keeping systems. * Scheduling and monitoring the production and throughout of shop work to meet customer demand. * Completing Post Accident inspections and reports as necessary. * Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers. * Assists with maintaining equipment and ensuring a clean, secure and safe work environment. * Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned. * Partners with the Community Team to bring visibility to equipment service offerings. _Building, Maintenance and Repair_ * Lead the shop team in all services, including but not limited to: * Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pann
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