DICK'S Sporting Goods
RetailEquipmentServicesLead
“Retail Equipment Services Lead at DICK'S Sporting Goods. Skills: Equipment services, Customer service, Team development. Operate store service department. Schedule department operations”
What You'll Achieve.
Meet customer demand; Contribute to sales results
Industry & Context.
Diagnose faults; Diagnose damage; Diagnose wear
What They're Looking For.
Must Have
Flexible availability, 2+ years shop experience, Assembly experience, Service experience, Repair experience
Nice to Have
Prior retail sales experience, Customer-focused experience, Bike repair experience, Snow equipment repair experience, Management experience
What You'll Do.
Operate store service department
Schedule department operations
Maintain safety standards
Deliver extraordinary service
Preserve shop records
Maintain record systems
Complete post accident inspections
Complete post accident reports
Inspect operations equipment
Repair operations equipment
Ensure equipment availability
Ensure clean work environment
Ensure secure work environment
Ensure safe work environment
Utilize company systems
Partner with Community Team
Bring visibility to services
Perform snow equipment services
Give accurate estimates
Educate athletes on repairs
Assemble new equipment
Perform quality checks
Assist athletes with purchase
Educate athletes on equipment use
Educate athletes on equipment maintenance
Support company selling standards
Support customer service standards
Provide friendly environment
Maintain product knowledge
Contribute to sales results
Communicate product information
Build team of technicians
Train team of technicians
Certify team of technicians
Ensure employees are trained
Ensure employees are certified
Meet vendor quality specifications
Meet vendor safety specifications
Share timely feedback
How You'll Work.
Team & Collaboration
Work with management; Partner with Community Team
Communication Scope
Product information; Timely feedback
Applying for this Retail Equipment Services Lead role?
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