DICK'S Sporting Goods
RetailEquipmentServicesLead
“Retail Equipment Services Lead at DICK'S Sporting Goods. Skills: Equipment services, Customer service, Team development. Operate store's service department. Schedule shop work”
Industry & Context.
Diagnose faults
Flexible availability, Nights availability, Weekend availability, Holiday availability
What They're Looking For.
Must Have
2+ years previous shop experience, 2+ years managing a team
Nice to Have
Prior retail sales experience, Prior customer-focused experience, Assembly experience, Service experience, Repair experience, Bike experience, Other equipment experience
What You'll Do.
Operate store's service department
Monitor shop work production
Complete post accident inspections
Complete post accident reports
Schedule inspection process
Schedule repair process
Ensure equipment availability
Ensure safe work environment
Utilize company systems
Bring visibility to services
Perform snow equipment maintenance
Give accurate estimates
Educate athletes on repairs
Assemble new equipment
Perform quality checks
Assist athletes with purchase
Educate athletes on equipment use
Educate athletes on equipment maintenance
Support company sales standards
Support company customer service standards
Provide friendly environment
Acknowledge every athlete
Maintain product knowledge
Contribute to sales results
Communicate product information
Build a team of technicians
Ensure employees are trained
Ensure employees are certified
Meet vendor quality specifications
Meet vendor safety specifications
Share timely feedback
How You'll Work.
Team & Collaboration
Work with management; Partners with Community Team
Communication Scope
Communicate product information
Applying for this Retail Equipment Services Lead role?
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