Goodwill
RetailDonorSpecialistMaterialsHandlerAssociate
“Retail Donor Specialist - Materials Handler Associate at Goodwill. Skills: donor experience, material handling, backroom operations, safety. supports Goodwill’s donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the Donation Express Center (DEC). responsible for donor engagement, material handling, trailer loading, and maintaining efficient workflow to support production an”
What You'll Achieve.
delivering an exceptional donor experience; maintaining efficient workflow to support production and store replenishment; balances donor service, safety, productivity, and accuracy; creating a welcoming and positive first impression at the donation site; ensure a safe, efficient, and positive donation experience; maintain safety, efficiency, and a customer‑friendly environment during peak donation periods; support processing, production, and store replenishment needs in a high‑volume environment; support a safe and productive workplace; support a culture of safety, accountability, and continuous improvement within backroom operations; overall store performance
Industry & Context.
Ability to stand, walk, bend, lift, and move donated goods as required, Maintain a flexible schedule, including evenings, weekends, and holidays
What They're Looking For.
Must Have
Ability to balance positive donor interactions with operational and backroom responsibilities throughout the workday, Ability to follow established operational standards, workflows, and safety procedures consistently, Ability to work safely and accurately in a fast-paced, high-volume environment, Ability to stand, walk, bend, lift, and move donated goods as required, Ability to work a flexible schedule, including evenings, weekends, and holidays
Nice to Have
High school diploma or equivalent preferred, Experience in fast-paced, high-volume, quota/production or warehouse environments with service, productivity, accuracy, and quality expectations preferred, Experience supporting donors/customers in a community-facing role while performing donation processing, material handling, or backroom operations preferred, Prior nonprofit or mission-based retail experience is a plus, Bilingual language skills preferred
What You'll Do.
supports Goodwill’s donated goods operations by delivering an exceptional donor experience while safely receiving
and moving donated merchandise through backroom operations
including the Donation Express Center (DEC)
responsible for donor engagement
and maintaining efficient workflow to support production and store replenishment
balances donor service
and accuracy in a fast paced
high-volume environment
Consistently deliver the GREAT donor experience by Greeting donors promptly
offering donation Receipts accurately
providing Excellent Service
Assisting donors as needed
and Thanking donors sincerely for their support
Greet donors professionally and courteously
creating a welcoming and positive first impression at the donation site
Receive donated goods in accordance with established donation acceptance
and operational guidelines
Provide basic donor information as needed
including donation procedures and Goodwill’s mission impact
Assist donors with unloading
or questions to ensure a safe
and positive donation experience
Manage donor flow to maintain safety
and a customer‑friendly environment during peak donation periods
Support efficient donated goods operations through safe
accurate handling and movement of donated merchandise within backroom operations and donation areas
Maintain consistent material flow to support processing
and store replenishment needs in a high‑volume environment
and stage donated goods
including trailers and trucks
in accordance with safety and operational standards
Operate material handling equipment
including forklifts and pallet jacks
as trained and authorized
and trailer areas are organized
and operationally ready to support daily workflow
Perform routine housekeeping to maintain a safe
and efficient work environment
including keeping work areas free of hazards
Follow all safety guidelines
housekeeping standards
and operational procedures to support a safe and productive workplace
Perform all duties in accordance with Goodwill’s safety policies
and operational standards
Use proper lifting techniques and safe work practices to prevent injury and protect donors
Maintain awareness of surroundings and report safety hazards
or operational issues promptly to leadership
Support a culture of safety
and continuous improvement within backroom operations
Maintain a flexible schedule
based on business needs
Perform other duties as assigned to support donor experience
and overall store performance
How You'll Work.
Communication Scope
donor engagement; donor service
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