Marshalls
Retail
RetailDept.Supervisor
“Retail Dept. Supervisor at Marshalls. Skills: customer experience, leadership, training, customer service. promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs”
What You'll Achieve.
promoting an excellent customer experience; Ensures adherence to all labor laws, policies, and procedures; Supports and participates in store shrink reduction goals and programs; Promotes safety awareness and maintains a safe environment
Industry & Context.
Able to respond appropriately to changes in direction or unexpected situations; Addresses customer concerns and issues promptly
Available to work flexible schedule, including nights and weekends
What They're Looking For.
Must Have
1 year retail experience, 6 months of leadership experience
What You'll Do.
promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt
courteous customer service and promotion of loyalty programs
Engaging and interacting with all customers
maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
supports and responds to POS coverage needs
and coordinates breaks for all Associates
Addresses customer concerns and issues promptly
ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
How You'll Work.
Team & Collaboration
working effectively with peers and supervisors; Communicates accurately and effectively with management and Associates; Partners with Management on Associate training needs
Communication Scope
communication and organizational skills with attention to detail; Communicates accurately and effectively with management and Associates
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