TJ Maxx
Retail
RetailCustomerServiceSupervisor
“Retail Customer Service Supervisor at TJ Maxx. Skills: Customer experience, Leadership, Training. Promote excellent customer experience. Oversee Associates at front of store”
Industry & Context.
Able to respond appropriately to changes in direction or unexpected situations
Available to work flexible schedule, including nights and weekends
What They're Looking For.
Must Have
1 year retail experience, 6 months of leadership experience
Nice to Have
understanding of merchandising techniques, Able to train others
What You'll Do.
Promote excellent customer experience
Oversee Associates at front of store
courteous customer service
Promote loyalty programs
Engage and interact with customers
Maintain a clean store
Role model outstanding customer service
Create positive customer experience
Promote honesty and confidentiality
Train and mentor Associates
Personalize customer experience
Address customer concerns
Ensure Associates execute tasks
Communicate with management
Provide recognition and feedback
Partner with Management on training
Ensure adherence to labor laws
Promote credit programs
Support shrink reduction goals
Promote safety awareness
How You'll Work.
Team & Collaboration
Work effectively with peers and supervisors; Communicate accurately and effectively with management and Associates; Partner with Management on Associate training needs
Communication Scope
Communication skills; Organizational skills
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