DICK'S Sporting Goods
RetailCustomerServiceSpecialist
“Retail Customer Service Specialist at DICK'S Sporting Goods. Greet everyone and proactively approach customers. Understand customer needs”
What They're Looking For.
Must Have
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally, Ability to work extended periods of time (up to 4 hours) standing or walking, Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
Nice to Have
Prior retail sales, cashier, or customer-focused experience preferred
What You'll Do.
Greet everyone and proactively approach customers
Understand customer needs
Support customer shopping experience
Serve as primary customer service provider at the
Act as liaison between customers and management
Provide register coverage
Support cashiers through complex transactions
Assist manager with department scheduling
Assign daily associate tasks
Monitor department presentation
Monitor Front End associates
Ensure performance expectations are met
Uphold company merchandising standards
Uphold presentation standards
Follow established floor sets
Follow signage requirements
Follow inventory presentation standards
Follow replenishment standards
Promote company programs
Provide training on company programs
Enroll customers in private label credit card
Adhere to safety policies
Adhere to loss prevention policies
Adhere to standard operating procedures
Maintain confidentiality of company information
Create an inclusive store environment
Ensure everyone feels welcome
Ensure everyone feels safe
Treat everyone with respect
Support the team across the store
Perform other tasks as assigned
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