Entain
Retail
RetailCustomerServiceManager
“Retail Customer Service Manager at Entain. Skills: customer service, safer gambling. The Retail Customer Service Manager will deliver outstanding customer service within Ladbrokes & Coral betting shops, taking bets, processing transactions including cash handling, and demonstrating products. This role involves handling customer complaints with empathy, maintaining high shop standards, and working towards defined targets, reporting to the Shop Manager.”
What You'll Achieve.
Work towards defined targets.
Industry & Context.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
What They're Looking For.
Must Have
Must be 18 years of age or over. Previous work in a customer-facing setting. Confidence working with customers in person. Familiarity with cash handling and payment transactions.
What You'll Do.
The Retail Customer Service Manager will deliver outstanding customer service within Ladbrokes & Coral betting shops
processing transactions including cash handling
and demonstrating products. This role involves handling customer complaints with empathy
maintaining high shop standards
and working towards defined targets
reporting to the Shop Manager.
How You'll Work.
Team & Collaboration
Reporting to the Shop Manager, you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Communication Scope
demonstrate products
Applying for this Retail Customer Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Entain?
Real rants from real employees. Read before you apply.