BJ's Wholesale Club
RetailCustomerServiceAssociatePartTime
“Retail Customer Service Associate Part Time at BJ's Wholesale Club. Skills: Customer service, Merchandise protection, Loss prevention. Perform merchandise protection procedures. Monitor entrance and exit activity”
Industry & Context.
Resolve member concerns; Deescalate member concerns
Standing and moving, Bending, Pulling, Reaching, Stooping, Climbing ladders, Climbing step stools, Lifting up to 30 lbs, Exposure to temperatures
What They're Looking For.
Must Have
Must be employed with the company for at least 6 months, At least 18 years of age
Nice to Have
Basic math skills
What You'll Do.
Perform merchandise protection procedures
Monitor entrance and exit activity
Provide superior customer service
Carry out job functions
Support club policies
Act with honesty and integrity
Ensure safe environment
Ensure positive environment
Embrace inclusion and diversity
Work together with collaboration
Work together with respect
Move with speed and agility
Maintain friendly attitude
Maintain positive attitude
Deliver service excellence
Resolve member concerns
Deescalate member concerns
Ensure positive member experience
Anticipate member needs
Deliver GOLD club standards
Deliver Grand opening look
Understand production reporting
Understand financial reporting
See connection between execution and business impact
Maintain understanding of merchandise protection
Maintain understanding of shrink alert protocols
Review AP Alert Binder
Maintain AP standards
Follow BEST procedures
Cross-check merchandise
Verify high dollar value items
Record register receipt discrepancies
Audit Curbside Pick-up
Audit Same Day Delivery
Execute repack awareness guidelines
Inspect known repack articles
Monitor member traffic
Monitor visitor traffic
Respond to EAS alarms
Maintain high safety standards
Process empty water jug return vouchers
Maintain club policies
Maintain club procedures
Perform other duties as assigned
Work in other departments
How You'll Work.
Team & Collaboration
Work as a team
Applying for this Retail Customer Service Associate Part Time role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about BJ's Wholesale Club?
Real rants from real employees. Read before you apply.