On Hard Surfaces
RetailCustomerServiceAssociateFullTime
“Retail Customer Service Associate Full Time at On Hard Surfaces. Skills: superior member service, merchandise protection, customer service. performing merchandise protection procedures. monitoring entrance and exit activity”
What You'll Achieve.
Deliver service excellence through all points of contact.; Ensure a safe and positive environment and experience for the members.; Daily commitment to GOLD Member Standards; Greet, Anticipate, Appreciate (GAA); Fast, Friendly Full, Fresh, Clean; Work with commitment and pride to deliver GOLD - Grand opening look daily; Clean and organized, inside, and out; Understand how to access and read production and/or financial performance reporting for your department.; See the connection between consistent execution and the positive impact it can have on the business.
Industry & Context.
Resolve and deescalate to address every member concern.
standing and moving about on hard surfaces all the time, bending, pulling, reaching, stooping, climbing ladders/step stools, occasional lifting up to 30 lbs, exposure to both indoor and outdoor temperatures
What They're Looking For.
Must Have
interpersonal skills, attention to detail, Ability to use a smart handheld device, Must successfully complete required training and certification processes, Must be employed with the company for at least 6 months, At least 18 years of age, At least 19 years of age in Indiana, At least 21 years of age in Delaware
Nice to Have
Basic math skills
What You'll Do.
performing merchandise protection procedures
monitoring entrance and exit activity
providing superior customer service to members
resolving member concerns
escalating issues to management
maintaining and exhibiting clear understanding of merchandise protection procedures and shrink alert protocols
reviewing and maintaining the AP Alert Binder
following BEST procedures
and Same Day Delivery
ensuring execution of repack awareness guidelines
monitoring member and visitor traffic
responding to EAS alarms
maintaining high standards of safety
inspecting team members
processing empty water jug return vouchers
maintaining all club policies and procedures
performing other duties as assigned
working in other departments as needed
How You'll Work.
Team & Collaboration
Support the application of club policies, procedures and compliance.; Work as a team to achieve goals.; Work as a team to deliver GOLD club standards daily.
Communication Scope
friendly and professional manner
Applying for this Retail Customer Service Associate Full Time role?
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