TJ Maxx
Retail
RetailCustomerExperienceSupervisor
“Retail Customer Experience Supervisor at TJ Maxx. Skills: customer experience, leadership, training. Promote excellent customer experience. Oversee team of Associates”
Industry & Context.
Available to work flexible schedule, including nights and weekends, Able to respond appropriately to changes in direction or unexpected situations
What They're Looking For.
Must Have
1 year retail experience, 6 months of leadership experience
Nice to Have
understanding of merchandising techniques
What You'll Do.
Promote excellent customer experience
Oversee team of Associates
courteous customer service
Engage and interact with customers
Maintain a clean and organized store
Role model outstanding customer service
Create positive customer experience
Promote honesty and confidentiality
Train and mentor Associates
Coach Associates on customer personalization
Support POS coverage needs
Coordinate Associate breaks
Address customer concerns
Ensure Associates execute tasks
Communicate with management and Associates
Provide and accept feedback
Partner with Management on training
Ensure adherence to labor laws
Promote credit and loyalty programs
Support store shrink reduction
Promote safety awareness
How You'll Work.
Team & Collaboration
Work effectively with peers and supervisors; Communicate accurately and effectively with management and Associates; Partner with Management on Associate training needs
Communication Scope
communication and organizational skills with attention to detail
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