HomeGoods
Retail
RetailCustomerEngagementCoordinator
“Retail Customer Engagement Coordinator at HomeGoods. Skills: Customer experience, Customer loyalty, Team training and mentoring, Frontline execution. Promote a “Highly Satisfied” customer experience. Drive customer loyalty through programs and initiatives”
What You'll Achieve.
Promote a “Highly Satisfied” customer experience; Drive customer loyalty
Industry & Context.
Available to work flexible schedule including evenings and weekends, Able to lift heavy merchandise with/without reasonable accommodations, Must be able to handle confidential information with discretion
What They're Looking For.
Must Have
High School graduate or equivalent degree, Available to work flexible schedule including evenings and weekends, Able to work as a team member, Able to lift heavy merchandise with/without reasonable accommodations, Able to train and provide direction to others, Able to run a register/handle money, Must be able to handle confidential information with discretion
Nice to Have
Experience as a coordinator or previous retail/supervisory experience
What You'll Do.
Promote a “Highly Satisfied” customer experience
Drive customer loyalty through programs and initiatives
Address customer concerns and issues promptly
Update Associates on current customer experience feedback
and company initiatives
Train and mentor all Associates on Policies and Procedures
Provide recognition and constructive feedback on cashier performance
Maintain and monitor cash controls including change fund
Adhere to all labor laws and meal and break period policies
Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
Audit and approve paperwork
and organizational standards throughout the frontline
Monitor all frontline equipment
communicating issues to management
Execute and adhere to Company directives
Maintain and uphold merchandising standards within the queue-line
Adhere to all operational
and loss prevention policies and procedures
Ensure proper and timely handling of damages and Mark out of Stock
Promote a safe environment
reporting any type of safety hazard in the store
How You'll Work.
Team & Collaboration
Train and mentor Associates on frontline execution; Update Associates on customer experience feedback, goals, and company initiatives; Provide recognition and constructive feedback on cashier performance; Assign registers and coordinate breaks; Work as a team member
Communication Scope
Excellent interpersonal skills
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