Brilliant Earth
RetailConcierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Concierge at Brilliant Earth. Skills: Customer experience, Showroom maintenance, Brand representation. Greet customers. Assist customers”
What You'll Achieve.
Continuously improve customer experience
Industry & Context.
Troubleshooting; Resolving opportunities
Weekend availability
What They're Looking For.
Must Have
Passion for the customer, Attention to detail, Clear and concise communication, Ability to manage multiple tasks
What You'll Do.
Create customer experiences
Communicate brand values
Conduct post-sale appointments
Assist customers with pick-ups
Educate customers on exchanges
Educate customers on re-sizing
Call customers to confirm appointments
Answer pre-appointment questions
Review customer feedback surveys
Review online reviews
Improve customer experience
Maintain showroom appearance
Maintain showroom cleanliness
Maintain showroom organization
Execute new product merchandising
Conduct weekly audits
Conduct quarterly audits
Uphold showroom standards
Resolve identified opportunities
Serve as liaison for facilities maintenance
Troubleshoot maintenance issues
Perform minor repairs
Enforce waiting room policies
Ensure guest pleasantness
Ensure product security
How You'll Work.
Team & Collaboration
Work with leaders
Communication Scope
In-person communication; Email communication; Chat communication
Full Job Description
Retail Concierge - Washington DC The Retail Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers’ lives. The ideal candidate will be able to work a schedule that includes weekend days. This role is in-person at our Washington DC showroom location. The targeted budget for this position is $20-$22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience. Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified. Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for a
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